Rick Selover2023-01-03T20:03:27-05:00This may not surprise you, but not a single day goes by in my role within this industry, that I’ve been a part of over 40 years, that I don’t hear a shop manager, fixed operation director, independent owner or even dealership principle, voice a complaint, bellyache, dissatisfaction with or feeling of despair, with our auto or collision repair industry.
These complaints vary widely, are described uniquely, with multiple ranges of intensity, spicy language or what I’ll call “enthusiasm” … but...