Rick Selover2023-01-03T20:03:27-05:00Does your shop have a customer first mindset?
Are you practicing what you advertise?...
Is your customer really #1?...
Are you serving the “right” customer? (DRPs/Insurance carriers or vehicle owners)
From what I see out there, although we may talk a great game, sometimes we overlook the concept of providing a “customer-first” business model or culture.
It seems many shops focus on pleasing the insurance carriers or DRP “partnerships” (and I use that word fictitiously) they serve, over the actual vehicle owners.
I’ve also witnessed more...
