Monthly Archives - November 2022

Does your shop have a customer first mindset? Are you practicing what you advertise?... Is your customer really #1?... Are you serving the “right” customer? (DRPs/Insurance carriers or vehicle owners) From what I see out there, although we may talk a great game, sometimes we overlook the concept of providing a “customer-first” business model or culture. It seems many shops focus on pleasing the insurance carriers or DRP “partnerships” (and I use that word fictitiously) they serve, over the actual vehicle owners. I’ve also witnessed...